Still have questions?
Here’s everything you need to know so you can enjoy the Funke experience like a pro.
Do I need to create an account on Funkeadepoju.com?
You can browse our website and add items to your basket without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shopping with us will be so much more convenient.
How do I return an item?
We work hard at ensuring you derive utmost satisfaction from our products but in the unfortunate event where you have been sent wrong or faulty products, we will permit a return. Please let us know within 24 hours of receiving the product.
International sales are final and cannot be returned.
For domestic sales we will exchange any product that you are not satisfied with if we are contacted within 7 days and returned in unused condition (unworn, unwashed, and with the tags still attached). If assessed and the product does not meet up to our return requirement, the product may be returned back to the sender and money not refunded. Cash Refunds will only be granted if the item is not received at the stipulated time or as a result of any fault of ours.
What should I do if my order isn't delivered?
If your order has not been delivered within the timescales for your area, please contact us. Remember to include your order number within your message as this will help us speed up the search for your order.
In the unlikely event that we’re unable to locate your parcel, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. If appropriate, a refund will be issued to the credit/debit card used for your purchase AS SOON AS POSSIBLE.
Delivery times and charges
Orders are dispatched from our warehouse 3-5 business days after receiving the order.
Kindly ensure you are up to date with details of your order to ensure successful delivery by checking your account updates frequently, if you will not be available within the delivery period, please let us know so we can reschedule.
Please note that delays in delivery may occur during public holidays.
How can I pay on your site?
We accept major debit cards on our platform, our CBN approved payment portal is totally secure with data encryption, SSL certificates, 24/7 monitoring and other myriad methods to keep you totally covered. We ask your bank for authorisation of your debit/credit card when you place an order with us. However, your card will only be charged immediately and you receive an email from us to confirm which items are being sent and the exact amount charged to your card. So if for any reason we are unable to send any items you’ll only be charged for the items we do send.
We do not offer payment on delivery.
We also accept payments by bank transfer. This option is ONLY available to orders shipping to NIGERIA. Please do not use this option if you are shipping to any location outside Nigeria or your order will not be validated.
PLEASE NOTE: If you are using this manual payment channel, AFTER placing your order on the site, you have to make a bank transfer for your order (with order number as reference) to be confirmed.
PLEASE NOTE: If you are using PayPal as payment channel, AFTER placing your order on the site, you have to make a PayPal transfer for your order (with order number as reference) to be confirmed.
You do not need to call us afterwards to confirm. Once your payment has been received, your order is automatically confirmed.
Will I receive confirmation that my order is successful and on it's way to me?
Once you have successfully submitted your order, you will receive an automated email confirming your order details. Your order will then be processed by our warehouse team and you’ll receive a dispatch confirmation email when your order is dispatched for delivery.
MY ORDER HAS BEEN CONFIRMED BUT I RECEIVED AN EMAIL SAYING ONE OF THE ITEMS IS OUT OF STOCK, WHY HAS THIS HAPPENED?
Unfortunately, although our systems showed available stock when your order was placed, when we checked our warehouse, we found that the product was not available. Therefore we will be unable to send this item to you, if payment has been made; your money will be refunded immediately.
Can I change or cancel my order after it's placed?
In an effort to get your order to you as quickly as possible, we fulfill orders immediately upon receipt. We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason.
How do I know which size to order?
Our styles are all in standard UK sizing. You can consult our size chart for measurements here.
Can't find what you're looking for?
Send us an email to tell us what’s up and we will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com
Other inquiries? Let’s chat.
Please email us at firstname.lastname@example.org
Or hit the chat button on the bottom right corner.